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How (not) to ask for customer support
21 January 2016 | By Melanie Baker in: Featured, M-Theory, Opinion
When contacting customer support it is essential to clearly state who you are, what is wrong, and what you need in order to receive quality, efficient service. Read more
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In Position: Is reputation important? Just ask Volkswagen
12 January 2016 | By Greg Wilkinson in: Featured, In Position, Opinion, Small to Mid Size
Reputation is just as important as any other enterprise asset. Businesses need to consciously manage it, identify the foundation of their reputation, and consider their audience. Read more
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Welcome to 2016. How can I help you?
07 January 2016 | By Melanie Baker in: Featured, M-Theory, Opinion
When setting up a meeting for networking, advice or mentorship, it's important to be clear about who you are and what you're hoping to gain from the meeting. Read more
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Happy holidays from the Internets
24 December 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
M-Theory author Melanie Baker discusses navigating the busy holiday season by leveraging the internet to learn more about how the holidays are celebrated worldwide. Read more
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Roaming the media landscape in search of what's next
10 December 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
M-Theory author Melanie Baker explores different forms of media and the different messages they carry. Read more
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Saying yes, saying no and staying sane during donation season
26 November 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
M-Theory author Melanie Baker discusses navigating the holiday donation season in the digital age. Read more
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'Tis the season to raise a toast to the work partner
12 November 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
A close work companion can help you enjoy your workday more and feel more at home in your environment. Read more
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Layoffs are bad enough; botching them is worse
29 October 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
We’ve all been laid off from tech companies, some of us more than once. We’ve been survivors of more rounds of layoffs than we can count, and been the ones laying off our teams. So we know layoffs are… Read more
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Let's do more than imagine a new world for women entrepreneurs
15 October 2015 | By Melanie Baker in: Featured, M-Theory, Opinion
M-Theory author Melanie Baker sheds light on the many inequalities women entrepreneurs face through various stages of their company. Read more
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No free lunch: The hidden costs of perks for tech workers
01 October 2015 | By Melanie Baker in: M-Theory, Opinion
M-Theory author Melanie Baker sheds light on the unseen negative impacts of employee "perks". Read more