Showing all articles by author: Melanie Baker
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M-Theory: Who needs words when we have emojis? ;)
30 September 2018 | By Melanie Baker in: M-Theory, Opinion
This issue of M-Theory looks into how digital communications have changed with the explosive popularity of emoji usage, is it pictographic communication? Are emojis universally understood? Read more
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M-Theory: We've outsourced our critical thinking. What's next?
27 September 2018 | By Melanie Baker in: M-Theory, Opinion
In this issue of M-Theory we discuss how access to information online has taken away from our ability to think critically and how our consumption of skewed and biased "news" negatively affects our daily… Read more
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M-Theory: Note to frosh. Go easy on the tequila
13 September 2018 | By Melanie Baker in: M-Theory, Opinion
This issue of M-Theory takes a look at how the university experience has changed over the years as technology and social issues have evolved. Read more
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M-Theory: How we might benefit from a more dispersed tech workforce
16 August 2018 | By Melanie Baker in: M-Theory, Opinion
What if any or all communities were as diverse as the most interesting urban neighbourhoods? Rural areas country-wide often don’t have a lot of work for young people, and people don’t tend to found a lot… Read more
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M-Theory: Disrupting the whole hiring thing
02 August 2018 | By Melanie Baker in: M-Theory, Opinion
Getting an accurate picture of skills and experience actually requires getting to know the person and personality. Hiring with a real intent toward improving diversity requires a hard focus on what we… Read more
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M-Theory: The value, and cost, of emotional labour
19 July 2018 | By Melanie Baker in: M-Theory, Opinion
When hiring for some positions, ads have expectations for the new hire’s emotional labour as much as their physical or mental labour. This is true for customer service roles, providing people with a positive… Read more
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M-Theory: Slow cooking your way to startup sanity
05 July 2018 | By Melanie Baker in: M-Theory, Opinion
Lyft went through their ninth round of funding. The work of building businesses in the techsphere has changed to bleeding billions, and this money could be used instead for education or healthcare. Perhaps… Read more
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M-Theory: That day your company became all grown up
21 June 2018 | By Melanie Baker in: M-Theory, Opinion
In tech, people tend to think about the next six months, but there is business life beyond the chaos of that first year or two, and important learning. As companies mature, looking at what your people… Read more
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M-Theory: Hello, I'm a bot, and we should talk ...
07 June 2018 | By Melanie Baker in: M-Theory, Opinion
The idea that using AI for customer service was ever divisive or weird will one day seem charmingly archaic. How much “machine learning” you should subject your (potential) customers to while teaching… Read more
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M-Theory: Those inconvenient humans in the corporate machine
24 May 2018 | By Melanie Baker in: M-Theory, Opinion
Humans are absolutely necessary to the existence of companies. They start, run, and are for humans, yet many companies operate like the difficult challenges and unexpected issues of human life are a monumental… Read more