Axonify, a leader in frontline employee training, today revealed key employee engagement insights from its digital training solution since the beginning of the COVID-19 pandemic in March. Despite extraordinary disruption in frontline-focused industries, including retail, hospitality, food service and contact centres due to lockdowns, furloughs, updated safety protocols and changing business priorities, Axonify learning engagement remained strong with 60 per cent of its users completing regular training from March through July 2020.
“The global frontline workforce has really been put to the test during COVID-19 with incredible demands on continuing to further the customer experience in a safe and compliant manner,” said Axonify CEO Carol Leaman. “As the workforce roles have changed, our data reveals the frontline employees that did have access to training were incredibly committed to training and acquiring the most relevant knowledge to do their jobs safely and efficiently.”
Axonify data shows frontline employees in North America completed an additional 3 million daily training sessions during the five-month period. This is on top of the average two-to-three training sessions completed per user per week on the platform. This extra training resulted in a 10 per cent increase in employee knowledge across a range of essential of topics, including health and safety, customer experience and company processes. For example, employees improved their knowledge of proper hand washing by 15+ per cent.
Working in partnership with clients around the world, Axonify rapidly expanded its frontline-focused content marketplace to include new topics based on immediate business needs. In the early stages of the pandemic, this effort was focused on topics such as hygiene, sanitization and change management. More recently, the topics have shifted to include improving frontline communications, customer service, mental health and reducing stress. A total of 21 million learning questions were answered by Axonify users from March through July 2020 based on more than 20 new COVID-19-related topics.
Messaging and mobile device usage have also increased dramatically as companies seek to keep their frontline employees updated on business changes, even when they are away from work. From May through July 2020, messaging volume increased 35 per cent and 77 per cent of Axonify training sessions were completed on a mobile device during this three-month period.
About Axonify
Axonify is the modern training solution for frontline employees that actually works. Why does it work so well? Because the experience is fun, fast, personalized and designed to make critical information stick. And employees love it – 83 per cent of users log in two-to-three times a week, which translates into meaningful behaviour change that drives business results. More than 160 customers in 150+ countries around the world, including Walmart, Bloomingdale’s, Levi's and Merck, trust Axonify to fuel their people's performance to keep pace with their business. Founded in 2011, Axonify is headquartered in Waterloo. For more information, please visit www.axonify.com
